Terms of Service

OUR 5 R’s PRINCIPLES

Please observe the following to ensure the best possible experience for you and your fellow practitioners:

RESPECT for each other’s TIME

  1. Time is of essence. Please arrive at least ten minutes before the start of class for registration and finding your space in the studio. Arriving late for class is disruptive for the other attendees and puts you at risk of injury. Therefore, you will not be allowed to attend if you arrive after class begins.

  2. For online classes, please log in at least 5 minutes prior to the session start time to test your audio and video quality. Pls keep your mic muted upon logging in.

RESPECT for our shared SPACE

  1. Please put your devices on silent mode (turn off vibration), or refrain from bringing them to class. Otherwise, you will be asked to leave the room and leave the phone with the front desk before you can resume the class.

  2. Please adopt a respectful attitude towards the space for practice, your fellow students, and yourself. Spend the time before class begins in silent preparation. Refrain from unnecessary conversation between classes and be mindful not to disturb attendees who are in resting mode or poses.

  3. For online classes, please keep your mic on muted unless speaking at specified times to share, ask, and discuss. Please refrain from disturbing other participants unnecessarily via chat.

  4. We use different venues such as studios, function rooms, or outdoor spaces for our physical classes. We do not accept responsibility for any loss or damage to your belongings while you are at these spaces. Please ensure to be mindful of your belongings, and keep valuables with you at all times.

RESPONSIBILITY for your own WELLBEING

  1. Ensure to review all published class or session description in our website prior to booking.

  2. Complete all required intake forms. Be honest with your responses.

  3. Always inform us of any existing medical conditions, ailments or injuries, including pregnancy or post-pregnancy, to help us better understand your particular needs and advise you applicable modifications and adjustments to your practice session.

RESPECT for the WELLBEING of all participants

  1. Please do not attend a session if you are feeling unwell or are exhibiting any respiratory or other potentially contagious diseases that will endanger the health of others in our shared space.

  2. Do listen to your own body, rest well and focus on your speedy recovery so you can join us back soon!

RESPECT for EACH OTHER

  1. Treat others like how you would like to be treated yourself. We have zero tolerance for any form of abuse, may it be verbal, virtual, or physical. Please treat our staff with utmost respect and consideration. We strive our best to serve you well and ensure you have a quality and purposeful class or session with us.

Class Booking and Cancellation Policy

  1. Class Schedule Changes: Booking classes will be subject to scheduling availability and mandated class size restrictions (if any). We reserve the right to cancel scheduled classes, including last-minute cancellations due to unforeseen circumstances. We will inform you as soon as we can, and your class credits will be returned to your account within a few days of class or session cancellation.

  2. Class Cancellation / No Shows: It is important to cancel your booking if you cannot make the class to free the spot up for another participant.

    Physical classes have a cancellation window of 48 hours, outside of which you can cancel the classes with no penalty. Otherwise, class will be charged in full, a credit deduction from your class package corresponding to the number of credits for the class attendance. You will also get a deduction if you book but not turn up for class (no-show). When using Class Packages, the penalty for each late cancellation and no-show is a one-day deduction from the duration of your package.

    Online bookings will close at 10:00pm for the next day’s classes, and you may cancel without penalty till 10 pm for the next day’s classes.

    Late cancellation and no-show penalties are non-negotiable. Please only book the classes you can commit to attending.

Class Packages, Courses, and Workshops

  1. Package Activation: All packages activate upon purchase date and expire in the number of months equal to the validity if unused.

  2. Package Extensions: Extension of expiring or recently expired packages (expiry within three months) is only possible for non-sale items on a case by case basis and only upon your next purchase. Note that we will give no extensions or renewals for sale or promotional items, so please responsibly only buy what you can use to avoid wasted purchases.

  3. Promotions: There is strictly no refund, extension, sharing, or renewal of promotional packages (e.g Starter Promo).

  4. Refunds: All goods and services sold inclusive of packages, courses, and workshops sold are not refundable or transferable. Studio rental deposits are refundable up to 15 days prior to the event. Otherwise studio rental deposit can only be used as credit towards future booking within 6 months of deposit date.

  5. Renewals: Subscription will automatically renew every month. Subscription cancellations must be done before renewal date to prevent being charged.

Discount, Promo, & Gift Vouchers

  • Discount, promo, or gift code may be used for applicable services offered by Concentric Circles of Healing Pte Ltd as stipulated in the discount, promo, or gift vouchers.

  • Users are required to book an appointment slot via Concentric Circle of Healing booking site or affiliated Partner platform. Appointment bookings are required for all discount, promo, or gift code redemption, and subject to availability.

  • To redeem discount, promo, or gift voucher, users must enter the applicable code in the ‘Redeem Coupon’ or ‘Apply Coupon’ section of the booking page prior to payment to enjoy the discount offer. The relevant discount will be automatically applied and reflected in the final price of the qualifying service.

  • Discount, promo, or gift code is valid for one (1) time use only or as per the applicable frequency stipulated in the promo or voucher. Redemption must be completed before the stated expiry date and cannot be transferred, exchanged for cash, credit, in kind, or other services.

  • Discount, promo, or gift code cannot be used in conjunction with any other promotional programmes, sales, offers, discounts, or privileges, unless otherwise stated.

  • Discount, promo, or gift code is not for sale or transfer. Any discount, promo, or gift code sold or transferred will be immediately voided.

  • Concentric Circles of Healing Pte Ltd reserve the rights to amend above Terms and Conditions. Full Terms of Service of Concentric Circles of Healing Pte Ltd applies.

  • In the event of any dispute, the decision of Concentric Circles of Healing Pte Ltd will be final and no correspondence may be entertained.

Terms of Service Disclaimers and Changes

Concentric Circles of Healing Pte Ltd have the right to revise and amend these Terms periodically without notice to reflect changes in market conditions affecting our business, changes in systems or tech usage, changes in payment methods, changes in relevant laws and regulatory requirements, etc. Please note will not be held responsible for any exceptional, indirect or consequential damages that might arise from the use of this website or any of our services.

Your continued use of the Services after such changes are made conclusively demonstrates your acceptance of such changes. If your purchase of the Services is on-going, we will give you prior notice of any changes to these Terms and you may elect to cancel the Services without penalty before the changed Terms affect you.